Business / Customer Service / Mystery Shopping /
Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well. This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.
Related Categories
Ranked Sites
Service Check
Customer service audits performed throughout North America.4
3,320,398
NA
1,240,000
12
196
ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.4
502,204
NA
37,500
3,580
31
Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.4
1,988,782
NA
12,500
292
51
ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.4
5,077,432
NA
4,090
579
613
Shop'n Chek International
Mystery shopping and market research services for customer satisfaction measurement.5
553,714
NA
28,400
143
31
IntelliShop
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.4
173,971
NA
26,700
244
13
Second To None, Inc.
Full service mystery shopping solutions. Apply online.4
199,561
NA
19,600,000
442
16
Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.4
8,853,936
NA
525
8
1
Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.4
4,526,922
NA
1,580,000
4
323
Tenox Appraisal Systems
Customer satisfaction measurement specialists.3
9,124,217
NA
564
2
1
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